Support

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Activity overview

Latest activity by Support
  • Support created an article,

    How do I delete my account?

    For whatever reason you may have, we can help you delete your account at the support desk. You will need to message us at: https://littlebigsnake.zendesk.com/hc/en-us/requests/new Please note that ...

  • Support created an article,

    How do I change my username?

    1. Log into your account and enter your lair. 2. Select Settings in the lower-right corner: 3. If it isn't already select, click on Profile.  4. Click on your username. 5. Type in a new name, and ...

  • Support created an article,

    What are skins and flags for?

    Skins are cool way to decorate your snake in a different style. The more experienced you become, the more skins you collect. After reaching a certain level, and gathering all the Skins, you can als...

  • Support created an article,

    How to send console logs (Safari)

    1. Right-click anywhere on the page2. Select Inspect Element 3. Select Console 3. Click and drag to select all logs under console4. Right-click copy select 5. Open a text doc and paste6. Attach te...

  • Support created an article,

    How do I send my console logs (Firefox)

    1. Open Little Big Snake in Firefox. Left click anywhere on the page. 2. Select Inspect Element 3. Select Console on upper tabs of the pop-up below 4. Right-click anywhere in the console log area...

  • Support created an article,

    How to send console logs (Chrome)

    1. Open Little Big Snake on your web browser. 2. Press Control + Shift + J. This will open a window frame within your browser window. 2. Navigate to the issue you are having, or if the issue is...

  • Support created an article,

    How do I send console logs?

    For technical issues, an agent may request console logs to investigate a particular bug. First, go to the page on which you're encountering the error. Please select the browser you're on below to f...

  • Support created an article,

    How do I "clear my cookies" or "cache"?

    We frequently ask users to clear their cookies or cache to help resolve issues in game. This helps the game fetch new data and is essential when you are playing via the web browser when a new updat...

  • Support created an article,

    How do I change my game language?

    You can change the language by going to the in game settings and selecting the language field. Under profile, there will be a drop down menu with all the languages we have available. We have the ...

  • Support created an article,

    What are pets, and how do I get one?

    Welcome to the page all about pets! Pet’s are a snake’s best Juja friend! They offer you tons of different boosts that get stronger as you evolve them. Pets can be unlocked once you reach level ...