Purchases, VIP & Rubies

Purchases & Missing Items

• Purchase Not Received – Missing Rubies, VIP & In-Game Items

VIP Subscriptions

• How do I upgrade my account to VIP?
• How do I upgrade from monthly VIP to annual VIP?
• How do I cancel my subscription? (Browser only)
• How do I cancel my subscription? (iOS)
• How do I cancel my subscription? (Android)

Refunds & Payment Methods

• How can I get a refund?
• How do I update my payment method? (Web only)
• Why is my prepaid or gift card not working?

Purchase Safety

• Can I buy or receive rubies from another player?